Legal

Refund Policy

Last updated: May 13, 2025

Short version: New subscribers get a 14-day money-back guarantee, no questions asked. After that, cancel anytime and you keep access until the end of your billing period.

1. Overview

This Refund Policy describes when and how you may request a refund for paid plans and add-ons purchased on QR-Yasa (qr-yasa.com). All payments processed through Paddle.com Market Limited are subject to Paddle's own terms and this policy. Payments processed through Payme (for users in Uzbekistan) are subject to Payme's terms and this policy.

2. Subscription Plans (Starter & Pro)

14-day money-back guarantee

If you are not satisfied with your Starter or Pro subscription, you may request a full refund within 14 days of your initial purchase. This guarantee applies to first-time purchases only.

After 14 days

Refunds are not available for subscription charges after the 14-day period has elapsed. You may cancel your subscription at any time and continue to use the paid features until the end of the current billing period.

Annual plans

Annual subscriptions are eligible for a prorated refund within 30 days of purchase if you have not made significant use of paid features. Contact us to assess eligibility.

Renewals

If you forget to cancel before a renewal date, contact us within 48 hours of the renewal charge. We will consider refund requests on a case-by-case basis.

3. Credit Packs (One-Time Purchases)

Dynamic QR credit packs are one-time purchases that never expire. Because these credits are immediately available and consumable, they are non-refundable once purchased. Exception: if credits were never used and you request a refund within 7 days of purchase, we will consider refunding unused credits on a case-by-case basis.

4. Extended History Add-On

The Extended History add-on is a recurring monthly charge. It is subject to the same 14-day money-back guarantee as subscription plans for the first charge. Subsequent monthly charges are non-refundable; cancel at any time to stop future billing.

5. How to Request a Refund

Step 1: Contact us

Email support@qr-yasa.com with the subject line "Refund Request" and include your account email address and the reason for your request.

Step 2: We review your request

We will review your request within 3 business days and confirm whether it meets our refund criteria.

Step 3: Refund processing

Approved refunds are processed through the original payment method (Paddle or Payme). Processing time is typically 5–10 business days depending on your bank or card issuer.

6. Non-Refundable Situations

We do not issue refunds for: • Charges older than 30 days (unless required by law) • Accounts suspended for Terms of Service violations • Downgrades mid-billing-cycle (you retain access until the period ends) • Fees arising from currency conversion or your bank's foreign transaction charges • Partially used subscription periods beyond the 14-day guarantee window

7. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Unresolved chargebacks may result in account suspension. We will cooperate fully with your bank to resolve any legitimate disputes.

8. Consumer Rights

Nothing in this policy limits your statutory consumer rights under applicable law. In particular, EU and UK consumers may have additional rights under applicable consumer protection regulations.

9. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date below. Material changes will be communicated by email where required.

10. Contact

For refund requests or questions about this policy: Email: support@qr-yasa.com Website: https://qr-yasa.com